Call Center Quality Assurance Review Template

Call Details

Agent Name Date Call ID Customer Name Call Type Inbound Outbound

Quality Evaluation Criteria

Criteria	Score	Comments
Greeting & Introduction
Identified Customer Needs
Product Knowledge
Effective Communication
Problem Resolution
Closing & Next Steps

Compliance Checks

Call Privacy Maintained Provided Correct Information Followed Call Flow

Overall Comments

Final Score

Reviewer

Reviewed by Date of Review