Customer Service Agent Performance Appraisal

Employee Information

Name Employee ID Department Reviewer Review Period Date of Evaluation

Performance Criteria

Criteria	Rating	Comments
Quality of Service	Exceeds Expectations Meets Expectations Needs Improvement
Communication Skills	Exceeds Expectations Meets Expectations Needs Improvement
Problem Solving	Exceeds Expectations Meets Expectations Needs Improvement
Attendance & Punctuality	Exceeds Expectations Meets Expectations Needs Improvement
Teamwork	Exceeds Expectations Meets Expectations Needs Improvement

Strengths

Areas for Improvement

Employee Comments

Overall Performance Summary

Reviewer Signature Employee Signature Date