VoIP Call Quality Assessment Form
Agent Name
Date
Call ID / Reference
Call Clarity
Excellent
Good
Fair
Poor
Audio Delay
None
Minor
Moderate
Severe
Echo Issues
None
Present
Call Dropped?
No
Yes
Other Issues Noted
Overall Experience
5 - Excellent
4 - Good
3 - Average
2 - Poor
1 - Very Poor
Remarks / Suggestions