Call Center Performance Appraisal

Name Employee ID Position Department Appraisal Period Date Appraiser Name

Criteria	Rating	Comments
Quality of Service	Excellent Good Average Needs Improvement
Call Handling Time	Excellent Good Average Needs Improvement
Product Knowledge	Excellent Good Average Needs Improvement
Communication Skills	Excellent Good Average Needs Improvement
Attendance & Punctuality	Excellent Good Average Needs Improvement
Teamwork	Excellent Good Average Needs Improvement

Employee Signature Date Appraiser Signature Date