Customer Service Agent Appraisal Sheet
Agent Information
Name
Employee ID
Department
Appraisal Date
Performance Evaluation
Criteria
Score
Comments
Communication Skills
1
2
3
4
5
Problem Solving
1
2
3
4
5
Customer Satisfaction
1
2
3
4
5
Teamwork
1
2
3
4
5
Attendance & Punctuality
1
2
3
4
5
Overall Comments
Agent's Comments
Signatures
Supervisor
Agent