Hosted Contact Center Service Contract

1. Parties

This Hosted Contact Center Service Contract (“Agreement”) is entered into by and between:

Service Provider
Client
Effective Date

2. Service Description

The Service Provider agrees to provide the following hosted contact center services:

3. Service Level Agreement (SLA)

Service Metric Target Level Measurement Period

4. Fees and Payment Terms

Fee Description Amount Payment Due

5. Term and Termination

6. Confidentiality

7. Data Security and Privacy

8. Limitation of Liability

9. Governing Law

10. Additional Terms