Customer Service Communication Skills Evaluation Form

Employee Name Evaluator Name Date

Criteria	Rating (1 - 5)	Comments
Active Listening	1 2 3 4 5
Clarity & Articulation	1 2 3 4 5
Politeness & Professionalism	1 2 3 4 5
Problem Solving	1 2 3 4 5
Product Knowledge	1 2 3 4 5