Digital Channel Adoption Survey
Basic Information
Name
Email
Your Role/Designation
Current Usage
Which digital channels do you currently use? (Select all that apply)
Website
Mobile App
Email
Social Media
Live Chat
Adoption Motivation
What motivates you to use digital channels?
Barriers & Challenges
What are the main barriers or challenges you face regarding digital channels?
Channel Experience
Rate your overall satisfaction with our digital channels:
1
2
3
4
5
Suggestions
Any suggestions to improve our digital channels?