Technical Support Communication Proficiency Template
Contact & Case Information
Date
Support Agent
Customer Name
Ticket Number
Issue Summary
Describe the customer issue
Communication Skills Assessment
Clarity of Explanation
Excellent
Good
Fair
Poor
Tone & Professionalism
Excellent
Good
Fair
Poor
Responsiveness
Excellent
Good
Fair
Poor
Details / Transcript
Key communication points or transcript excerpt
Improvement Notes
Suggestions for enhanced communication
General Comments