Crisis Communication Channel Review Sheet

Channel Overview

Channel Name
Type (e.g. Email, SMS, Hotline, Social Media)
Owner/Administrator
Internal/External
Audience

Current Usage & Accessibility

How is the channel accessed?
Who has permission to use/send communications?
How quickly can the channel be activated?
Is training required?

Effectiveness

Reliability
Reach
Timeliness
Clarity of Message

Risks & Limitations

Known Limitations
Risks if Channel Fails
Alternatives Available?

Improvements & Recommendations