Retail Customer Service Representative Review
Employee Name
Date
Reviewer Name
Position/Role
1. Communication Skills
Excellent
Good
Average
Poor
2. Customer Interaction
Excellent
Good
Average
Poor
3. Problem-Solving Ability
Excellent
Good
Average
Poor
4. Product Knowledge
Excellent
Good
Average
Poor
5. Teamwork
Excellent
Good
Average
Poor
6. Attendance & Punctuality
Excellent
Good
Average
Poor
Strengths
Areas for Improvement
Additional Comments