Retail Employee Training Checklist

Name		Position
Start Date		Trainer

Task	Completed	Date	Trainer Initial
Welcome & Introduction to Team
Tour of Store/Facility
Review of Store Policies & Handbook

Task	Completed	Date	Trainer Initial
Overview of Key Products
Product Locations in Store
Handling Returns & Exchanges

Task	Completed	Date	Trainer Initial
Greeting Customers
Handling Customer Complaints
Upselling & Cross-selling

Task	Completed	Date	Trainer Initial
Opening & Closing Procedures
Using the POS System
Stocking & Inventory Procedures

Task	Completed	Date	Trainer Initial
Emergency Procedures
Safe Lifting Practices
Reporting Hazards