Bookstore Mystery Shopper Audit
Visit Details
Date of Visit
Time of Visit
Store Name/Location
Auditor Name
Store Exterior & Interior
Was the entrance clean and inviting?
Yes
No
Were the shelves organized?
Yes
No
Comments
Customer Service
Were you greeted upon entry?
Yes
No
Did a staff member offer assistance?
Yes
No
Comments
Checkout Experience
Was the checkout process efficient?
Yes
No
Were you thanked for your purchase?
Yes
No
Comments
Additional Comments