Luxury Watch Retailer Mystery Shopper Questionnaire
Shopper Details
Name
Visit Date
Store Location
Store Environment
Describe the cleanliness and organization of the store
Describe the ambiance and overall atmosphere
Staff Interaction
Were you greeted upon entering?
Yes
No
Describe the staff's appearance and professionalism
Was the staff knowledgeable about products?
Yes
No
Comments about staff interaction
Product Experience
Was the selection of watches satisfactory?
Yes
No
Describe your experience trying on a watch
Sales Process
Did the staff suggest additional products or services?
Yes
No
Describe the checkout/payment process
Overall Impression
Overall satisfaction (1-5)
1 - Very Dissatisfied
2
3
4
5 - Very Satisfied
Additional comments