Convenience Store Mystery Shopper Checklist
Store Information
Store Name
Store Location
Date of Visit
Time of Visit
Exterior & Entrance
Parking available and clean
Entrance is clean and unobstructed
Store Appearance
Floors are clean
Shelves are well-stocked
Lighting is adequate
Customer Service
Greeted upon entry
Staff in proper attire
Staff is helpful and courteous
Product Availability
Key products available
Perishable items appear fresh
Beverage & Food Area
Beverage/coffee machines are clean
Food area is stocked and tidy
Restroom
Restroom is available
Restroom is clean and stocked
Checkout Process
Minimal wait at checkout
Correct change given
Receipt offered
Additional Comments