Hardware Store Retail Mystery Shopper Evaluation Form
Mystery Shopper Name
Date of Visit
Time of Visit
Store Location
1. Store Appearance
Cleanliness
Excellent
Good
Average
Poor
Organization
Excellent
Good
Average
Poor
Comments
2. Staff Interaction
Friendliness
Excellent
Good
Average
Poor
Knowledge
Excellent
Good
Average
Poor
Helpfulness
Excellent
Good
Average
Poor
Comments
3. Product Evaluation
Stock Availability
Excellent
Good
Average
Poor
Product Variety
Excellent
Good
Average
Poor
Comments
4. Checkout Experience
Speed of Service
Excellent
Good
Average
Poor
Accuracy
Excellent
Good
Average
Poor
Comments
5. Overall Comments & Suggestions