Mobile Phone Shop Mystery Shopper Inspection Form
Shop Name
Shop Location
Date of Visit
Time of Visit
Shop Attendant Name (if known)
Greeting and Welcome
Were you greeted upon entry?
Yes
No
Comments
Shop Cleanliness & Organization
Was the shop clean and organized?
Yes
No
Comments
Product Display
Were phones and accessories well displayed?
Yes
No
Comments
Staff Knowledge & Assistance
Did staff answer your questions satisfactorily?
Yes
No
Comments
Product Availability
Was your desired product available?
Yes
No
Comments
Upselling and Promotions
Did staff inform you about promotions or recommend add-ons?
Yes
No
Comments
Overall Experience
Overall rating
Excellent
Good
Average
Poor
Additional Comments