Cosmetics Store Mystery Shopper Report
Store & Visit Information
Date of Visit
Time of Visit
Store Location
Shopper Name
Store Appearance
Was the store clean and organized?
Yes
No
Was the product display attractive and neat?
Yes
No
Comments
Staff Service
Were you greeted upon entering?
Yes
No
Did staff offer assistance proactively?
Yes
No
Was the staff knowledgeable about products?
Yes
No
Comments
Product Availability
Were all major cosmetic brands available?
Yes
No
Were testers available and usable?
Yes
No
Comments
Checkout Experience
Was the payment process quick and efficient?
Yes
No
Did the staff thank you after purchase?
Yes
No
Comments
Overall Comments & Suggestions