Supermarket Mystery Shopper Assessment Form

Store Name Store Location Date of Visit Time of Visit Number of Staff Visible Were you greeted upon entering? Yes No Staff Professionalism (1 = Poor, 5 = Excellent) Comments on Service Was the entrance clean and tidy? Yes No Are shelves well-stocked and organized? Yes No Store Cleanliness Rating (1 = Poor, 5 = Excellent) Comments on Cleanliness Number of checkouts open Waiting time for checkout (mins) Was the cashier polite and efficient? Yes No Checkout Experience Rating (1 = Poor, 5 = Excellent) Comments on Checkout General comments, suggestions, or incidents observed