Specialty Tea Retailer Mystery Shopper Evaluation Form
General Information
Mystery Shopper Name
Date of Visit
Store Location
Store Appearance
How clean was the store?
1
2
3
4
5
Was the product display organized?
Yes
No
Comments on store appearance
Customer Service
Was the staff friendly?
Yes
No
Was the staff knowledgeable about the teas?
Yes
No
Comments on customer service
Product Quality & Selection
Variety of teas available
Poor
Average
Good
Excellent
Quality of teas sampled or purchased
Poor
Average
Good
Excellent
Comments on product quality & selection
Checkout Experience
Was the checkout process efficient?
Yes
No
Comments on checkout experience
Overall Experience
Overall satisfaction
1
2
3
4
5
Additional comments