Craft Supply Shop Mystery Shopper Evaluation Form
Visit Details
Date of Visit
Time of Visit
Shop Location
Evaluator Name
Exterior & Entry
Was the store exterior clean and well-maintained?
Yes
No
Comments
Was the entrance inviting and accessible?
Yes
No
Comments
Store Appearance & Organization
Rate the overall cleanliness of the store.
Excellent
Good
Average
Poor
Are aisles clear and easy to navigate?
Yes
No
Are products well-stocked and organized?
Yes
No
Comments
Staff Interaction
Were you greeted upon entering?
Yes
No
Did staff offer assistance?
Yes
No
How would you rate staff friendliness?
Excellent
Good
Average
Poor
Did staff have knowledge of products?
Yes
No
Not Sure
Comments
Product Selection
Rate the variety of craft supplies available.
Excellent
Good
Average
Poor
Were sale items clearly marked?
Yes
No
Not Observed
Comments
Checkout Experience
Rate the checkout speed.
Excellent
Good
Average
Poor
Was the cashier courteous?
Yes
No
Comments
Overall Impression
Overall, how would you rate your experience?
Excellent
Good
Average
Poor
Would you recommend this shop to others?
Yes
No
Additional Comments