Pet Supply Boutique Mystery Shopper Evaluation Form
Shopper & Visit Details
Your Name
Date of Visit
Store Location
Time of Visit
Staff Interaction
Were you greeted upon entering?
Yes
No
Staff Friendliness (1-Poor to 5-Excellent)
1
2
3
4
5
Was staff helpful and knowledgeable?
Store Appearance & Organization
Cleanliness (1-Poor to 5-Excellent)
1
2
3
4
5
Organization of Merchandise
Clear Signage/Prices?
Yes
No
Product Availability
Product Variety
Was anything out of stock?
Checkout Experience
Speed of Service
1
2
3
4
5
Comments on Checkout
Overall Impression
Overall Experience (1-Poor to 5-Excellent)
1
2
3
4
5
Additional Comments