Independent Bookstore Mystery Shopper Evaluation Form

Shopper Information

Name Date of Visit Time of Visit

Store Information

Bookstore Name Location

Store Appearance

Exterior Condition Interior Cleanliness Organization of Books/Displays

Staff Interaction

Were you greeted upon entering? Yes No Did staff offer assistance? Yes No Staff Knowledge/Friendliness Comments

Product Evaluation

Book Selection & Variety Ability to Order/Find Specific Title

Checkout Experience

Wait Time at Checkout Comments on Checkout Process

Overall Impressions

What Did You Like Most? Suggestions for Improvement

Final Ratings

Overall Experience (1-5)