High-End Cosmetics Boutique
Mystery Shopper Evaluation Form
Visit Details
Date of Visit
Time of Visit
Store Location
Shopper Name
Store Appearance
Was the storefront clean and well-maintained?
Yes
No
Were products neatly organized and displayed?
Yes
No
Additional Comments
Staff Interaction
Were you greeted upon entering?
Yes
No
Was the staff professional and well-groomed?
Yes
No
Did the staff offer assistance proactively?
Yes
No
Additional Comments
Product Knowledge
Did the staff answer your product questions confidently?
Yes
No
Were you informed about new arrivals or promotions?
Yes
No
Additional Comments
Checkout Process
Was the checkout area clean and organized?
Yes
No
Was the transaction completed smoothly?
Yes
No
Were you thanked for your purchase?
Yes
No
Additional Comments
Overall Experience
What impressed you about the store?
Were there any areas needing improvement?
General Comments / Observations