Local Organic Grocery Shop Mystery Shopper Evaluation Form

Shop Name Date of Visit Time of Visit Mystery Shopper Name Were you greeted upon entering? Friendliness of staff Excellent Good Average Poor Knowledge of organic products Excellent Good Average Poor Cleanliness of store Excellent Good Average Poor Organization of products Excellent Good Average Poor Quality of produce & goods Excellent Good Average Poor Ease of finding products Excellent Good Average Poor Checkout process Excellent Good Average Poor What went well? Areas for improvement: Additional Notes