Luxury Jewelry Store Mystery Shopper Evaluation Form
Visit Details
Date of Visit
Store Location
Mystery Shopper Name/ID
Store Appearance
Cleanliness
Excellent
Good
Average
Poor
Product Display/Organization
Excellent
Good
Average
Poor
Comments
Staff Interaction
Were you greeted promptly?
Yes
No
Professionalism and Appearance
Excellent
Good
Average
Poor
Product Knowledge
Excellent
Good
Average
Poor
Comments
Sales Process
Did staff assess your needs?
Yes
No
Were suitable products recommended?
Yes
No
Was there any attempt to upsell/cross-sell?
Yes
No
Comments
Checkout Experience
Efficiency of Checkout Process
Excellent
Good
Average
Poor
Packaging Quality
Excellent
Good
Average
Poor
Comments
Overall Impression
Overall Experience
Excellent
Good
Average
Poor
Suggestions for Improvement