Retail Returns and Exchange Experience Form
Name
Email
Date of Return/Exchange
Store/Location
Item Returned/Exchanged
Reason for Return/Exchange
Defective/Damaged
Wrong Item Received
Not Satisfied
Size/Color Issue
Other
How would you rate the return/exchange process?
Very Easy
Easy
Neutral
Difficult
Very Difficult
Staff Helpfulness
Excellent
Good
Average
Poor
Not Applicable
Additional Comments or Suggestions