Jewelry Store Team Member Training Template
1. Store Overview
- About Us:
- Mission Statement:
- Core Values:
2. Team Roles & Responsibilities
| Role |
Main Responsibilities |
| Sales Associate |
|
| Store Manager |
|
| Jeweler/Bench Worker |
|
3. Customer Service Guidelines
4. Product Knowledge
- Jewelry Types:
- Precious Metals:
- Gemstones:
5. Store Operations
- Opening Procedures:
- Closing Procedures:
- Cash Handling:
- Inventory Management:
6. Safety & Security
- Security Protocols:
- Loss Prevention Tips:
- Emergency Procedures:
7. Dress Code & Appearance
8. Communication & Teamwork
9. Additional Training & Resources