| Criteria | Observed (✔/✘) | Comments |
|---|---|---|
| Staff greet service user warmly and respectfully | ||
| Service user's dignity is maintained | ||
| Person-centred communication used | ||
| Staff respond appropriately to service user's needs | ||
| Support with mobility and orientation provided | ||
| Promotes engagement and choice | ||
| Environment is supportive and enabling | ||
| Appropriate support with eating and drinking | ||
| Service user's preferences are acknowledged | ||
| Signs of distress responded to sensitively |