Freight Forwarding Customer Satisfaction Form
Company Name
Contact Person
Email
Phone Number
Service Used
Air Freight
Sea Freight
Land Transport
Customs Clearance
Other
How satisfied are you with our service?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Timeliness of Delivery
Excellent
Good
Average
Poor
Very Poor
Communication & Updates
Excellent
Good
Average
Poor
Very Poor
Problem Handling/Resolution
Excellent
Good
Average
Poor
Very Poor
Would you recommend our services to others?
Yes
No
Maybe
Comments, Suggestions, or Areas for Improvement