3PL Service Level Agreement (SLA) Template

1. Parties

3PL Provider:

Client:

2. Term of Agreement

3. Scope of Services

4. Service Levels & KPIs

Service	Target	Measurement

5. Reporting and Review

6. Responsibilities

3PL Provider Responsibilities

Client Responsibilities

7. Issue Resolution

8. Fees and Payment Terms

9. Confidentiality

10. Termination

11. Signatures

3PL Provider	Client
Name: Title: Date: Signature:	Name: Title: Date: Signature: