Customer Service Skills Assessment Form

Employee Name Employee ID Evaluator Name Date

Skill Assessment

Skill	Rating (1-5)	Comments
Communication	1 2 3 4 5
Active Listening	1 2 3 4 5
Problem Solving	1 2 3 4 5
Patience	1 2 3 4 5
Product Knowledge	1 2 3 4 5
Professionalism	1 2 3 4 5

Overall Comments Action Plan / Recommendations