Customer Service Agent Self-Evaluation Form

Basic Information

Name Email Date

Self-Evaluation

How would you rate your communication skills? How do you handle difficult customer situations? What steps do you take to ensure customer satisfaction? How would you assess your knowledge of our products/services? How do you deal with stress at work?

Goals & Improvement

What are your strengths as a customer service agent? In what areas do you feel you can improve? What training or support would help you perform better?