Customer Service Procedure Change Proposal

Proposal Title Date Prepared By

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1. Current Procedure

Describe the existing customer service procedure:

2. Proposed Change

Outline the proposed change: Reason for the Change:

3. Expected Benefits

List expected advantages and improvements:

4. Impact Assessment

Evaluate potential impacts (customers, staff, operations):

5. Implementation Plan

Describe steps/timeline for implementation:

6. Resources Required

List resources needed (staff, budget, technology, etc.):

7. Risks & Mitigation

Identify risks and mitigation plans:

Risk	Mitigation Plan

8. Approvals

Name	Position	Signature	Date