Call Center Agent Appraisal Form

Agent Information

Name Employee ID Review Period Supervisor Date of Appraisal

Performance Criteria

Criteria	Rating	Comments
Communication Skills	Excellent Good Average Poor
Customer Service	Excellent Good Average Poor
Problem Solving	Excellent Good Average Poor
Attendance & Punctuality	Excellent Good Average Poor
Teamwork	Excellent Good Average Poor

Overall Comments

Supervisor's Comments

Development Plan

Areas for Improvement & Goals

Signatures

Agent Signature Supervisor Signature